Delivery times vary from 1 to 2 working days (Spain) and 1 to 4 working days (Europe) depending on the day of the week on which the purchase was made, as deliveries are only made from Monday to Friday. All our items are sent by express courier service.
Orders are prepared as soon as payment has been confirmed and within the following timetable:
Monday to Friday from 9:00 am to 4:00 pm. Orders received outside these hours will be prepared the next working day. We do not deliver on Saturdays, Sundays or public holidays.
- The purchased products will be delivered to the address indicated in the order.
- The purchase tickets will be sent to the e-mail address indicated by the customer when registering in the aloeveraexclusive.com online shop and can also be consulted in the registration account created by the customer in the aloeveraexclusive.com online shop.
- On Saturdays, Sundays and holidays, there will be no order pick-up or delivery.
- Delivery will be made punctually under the responsibility of the carrier.
- Customs policies vary depending on the country and city of delivery, please note that any additional charges for customs clearance will be borne by the customer.
- An order is considered delivered when the carrier delivers the parcel(s) to the customer and the customer signs the delivery receipt document. It is the customer's responsibility to check the condition of the goods on receipt and to indicate any anomalies on the delivery note.
The consumer and/or user will have a period of 14 calendar days from the date of receipt of the product to return it without the need to indicate the reason and without incurring any cost except for shipping costs that will be assumed. by the consumer and/or user.
The following exceptions are established (among others) in the exercise of the right of withdrawal and that are expressly included in the Law on consumers and users, which are:
c) The supply of goods made according to the specifications of the consumer and/or user or clearly personalized.
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that after their delivery and taking into account their nature have been mixed inseparably with other goods.
The refund of the amount will be made through the same payment method with which the user made the purchase.
The returned product must be in the same condition in which it was received, that is, in perfect condition and of course it cannot be found damaged, hit or with reliable evidence of use that prevents the sale of the same product again. To send it, it must be done in an appropriate packaging that protects it during the journey.
To exercise their right of withdrawal, the consumer and/or user has a period of 14 calendar days. To do this, they will fill in the form established for this purpose in the "My account" section or make another type of unequivocal declaration in which they indicate their decision to withdraw from the sales contract.
Whether by one means or another, your communication must contain the following information:
- Your identification data: full name and address
- Order number that appears on the invoice that has been sent to you together with the purchased item
- Description of the acquired good
- Your willingness to withdraw from the sales contract
- Communication date
- If you send your request by non-electronic means (for example, postal mail) it must be signed.
From the date on which you notify us of your decision to withdraw from the contract, the consumer and/or user has a period of 14 calendar days to return to aloeveraexclusive.com In perfect condition the purchased item together with a copy of the purchase invoice.
Aloe Vera Exclusive will communicate without delay to the consumer and/or user by email the acknowledgment of receipt of said withdrawal, with the shipping instructions by the consumer and/or user. Once the product has been received or the consumer and/or user has presented reliable proof of the return of the good, Aloe Vera Exclusive will deliver without undue delay the sums delivered by the consumer and/or user .
The consumer and / or user, after receiving an email that your order is sent, if after a reasonable period of time does not receive the product, you can contact aloeexclusive.com by phone (+34) 928 16 42 40, by the contact form or by mail: firstname.lastname@example.org to clarify the cause of the delay.
Once the complaint has been received, our support team will contact the consumer and/or user in order to explain what happened and reach an agreement on what happened.
In the event that aloeveraexclusive.com does not have availability of the contracted good, the consumer and/or user will be informed of this lack of availability and will receive the sums paid from aloeveraexclusive.com as soon as possible.
If, once the purchase has been made, you wish to cancel an order that has not yet been dispatched, you can do so by using the contact form established for this purpose in the "contact" section or by writing to the e-mail address email@example.com, customer service form or by telephone on (+34) 928 16 42 40, indicating the number of the order you wish to cancel.
Customs policies vary depending on the country and city of delivery, please note that any additional amount to the order in relation to customs clearance and taxes of the buyer's country/city will be borne by the customer.
Rest of shipments: Carrer del Treball, 17, 08940 Cornellà de Llobregat, Barcelona