Terms and Conditions of Sale

Payment and currency

The prices on this website are shown in Euros. The customer can purchase from the country of his choice. If during the purchase procedure the customer changes the delivery address and the country of destination is modified, the prices and availability of items shown in the final order summary will be updated.

Product prices may change at any time but any changes will not affect orders for which Aloe Vera Exclusive has sent confirmation to the customer.

Value Added Tax

All the prices of the products appearing on this website include VAT at the rate in force at any given time. For deliveries made to the Canary Islands, Ceuta and Melilla, the corresponding taxes and duties will be applied in accordance with the regulations in force in each of these territories.

Possible customs costs and taxes

Customs policies vary depending on the country and city of delivery, please note that any additional costs related to customs clearance and taxes in the buyer's country will be borne by the customer.

Invoicing

The customer expressly consents to the invoice being issued in electronic format. Should the customer wish to receive an invoice in paper format, this can be requested at any time by contacting our Customer Service.

Methods of payment

Aloe Vera Exclusive will only accept payments made by credit or debit card and PayPal, ShopPay, ApplePay and GooglePay.

Payment by credit or debit card

Aloe Vera Exclusive accepts payment for purchases made through the website with the following credit or debit cards: Visa, Visa Electron, MasterCard and American Express.

In the event that the form of payment chosen by the customer is a credit or debit card, the charge will be made online, that is to say, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data provided are correct..

Payment with PayPal

Aloe Vera Exclusive accepts payment through the Paypal system.

Payment security

In order to provide maximum security to the payment system, Aloe Vera Exclusive uses secure payment systems of leading financial institutions in electronic commerce. In this sense, confidential payment data is transmitted directly and encrypted (SSL) to the corresponding financial institution. For payment with Visa, MasterCard and American Express cards, Aloe Vera Exclusive only accepts CES (Secure Electronic Commerce) transactions including, if applicable, the international 3D Secure protocol, which is distinguished by the Verified by Visa, MasterCard SecureCode and American Express Safekey labels. Secure e-commerce is an initiative whose basic principle is to guarantee the security of Internet transactions. When you make a payment through the secure payment gateway, the system will automatically verify that your credit card is activated for Secure e-Commerce. It will then connect to the issuing bank, which will ask you to authorise the transaction by means of a personal authentication code. The transaction will only take place if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected. We also have the SSL online transaction security certificate.

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